Privacy policy

Cloud Cradle Privacy Policy

Last updated: January 06, 2026

Nirvazaa ("we", "us", "our", or "Nirvazaa") operates the website https://cloudcradle.in (the "Site") under the brand name Cloud Cradle. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Site, create an account, or purchase our eco-friendly baby bedding and care products.

We are committed to protecting your privacy and handling your data transparently, in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and any other details you provide when placing an order, creating an account, signing up for newsletters, or contacting us.
  • Payment Information: Payment details are processed securely by our payment gateway partners. We do not store your full payment card details on our servers; only tokenized references are retained where necessary for processing.
  • Usage Data: Information about how you interact with the Site, including IP address, browser type, device information, pages visited, time spent on pages, and referring website.
  • Cookies and Tracking Data: We use cookies and similar technologies for essential functions (e.g., shopping cart), analytics, and personalized experience. This may include data from third-party tools like Google Analytics.
  • Communications: Details from emails, inquiries, or feedback you send us via the contact form or emails.

We do not knowingly collect or process personal information directly from children (individuals under 18 years). Our products are intended for purchase by parents or legal guardians only.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders, including shipping and providing order updates.
  • To manage your account and provide customer support.
  • To send transactional communications (e.g., order confirmations, shipping notifications) and, with your consent, promotional emails about new products, offers, or updates (you can unsubscribe at any time).
  • To improve our Site, products, and services through analytics.
  • To prevent fraud, ensure security, and comply with legal obligations.
  • To personalize your experience and display relevant content.

3. Sharing of Information

We do not sell your personal information. We may share it only in these limited cases:

  • With trusted third-party service providers (e.g., shipping partners like Delhivery or Blue Dart, payment gateways like PhonePe, email service providers) who assist in operating our business and are bound by confidentiality.
  • In the event of a merger, acquisition, or sale of assets.
  • As required by law, to respond to legal processes, or to protect our rights, safety, or property.

4. Data Security

We implement reasonable security measures, including encryption (e.g., SSL for transactions) and secure servers, to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

Under applicable laws, including the DPDP Act, you have the right to:

  • Access a summary of your personal information being processed and related activities.
  • Correct, update, or erase your personal information (subject to legal retention requirements).
  • Withdraw consent for marketing communications or other non-essential processing.
  • Opt out of cookies (via browser settings).
  • Lodge a grievance or complaint.

To exercise these rights, contact us at dreams@cloudcradle.in. We will respond promptly as required by law.

6. Cookies and Tracking

Our Site uses essential cookies for functionality and optional cookies for analytics/marketing. You can manage cookie preferences through your browser settings. Rejecting cookies may affect Site functionality.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media). We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Thank you for trusting Cloud Cradle (powered by Nirvazaa) with your baby's comfort and your privacy! 🌿🍼